Customised Jewellery (including personalized/ engraved products) is not eligible for Money-Back. Exchange is applicable.
Once your returned item is received, our Quality Assurance Department will review it.
Any item that shows sign of wear or has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted for Money- Back.
The product should be accompanied by the original product certificate and the original/ copy of the invoice for all exchange.
In case the customer cannot produce the original certificate, the company will send the solitaire/ jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
In case, any coupon, discount or promo codes were used during the original purchase, the Money-Back / Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
If the discount was on making charges, the discount will not be deducted while arriving at the Exchange value.
If the discount was on the gold value or diamond value then the entire discount will be deducted while arriving at the Exchange value.
If the discount was on MRP then 70% of the discount will be deducted while arriving at the final Exchange value.
In case of a refund, payment of the refund amount shall be done via online bank transfer to the customer’s bank account within 10 days of receipt of the product. If the mode of the payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.
In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
In case the exchanged value is lesser than the value of the old product, the difference will be refunded, but if it’s a Lifetime Exchange then the difference will be held as a credit for future purchase.
The prevailing market value will be determined by the company.
This feature is not available for international orders (orders that will be shipped abroad from India).
Francis Alukkas Jewellery reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.
Lifetime Exchange back values are calculated excluding the making charges, Gold Wastage and taxes.
Any new product purchased against Exchange value or Old Gold Exchange Credit will be eligible for 100% exchange.
Additional 10% will be deducted from the Exchange value if the customer does not have the Invoice.